Upon discovery of a loss, then our client must report the loss and complete the brief details requested (see enclosed) to KBRU claims Department verbally by phone or in writing by fax or E-mail within 3x24 hours.
KBRU Email
claims@kbru.co.id
KBRU Phone
Phone Number : (021) 4288-3707
Fax Number : (021) 4288-3708, 422-3709
Survey
For any certain claim if necessary, KBRU will conducting a
preliminary survey before the Insurance Company conducting the survey.
KBRU with the Insurance Company or appointed Loss Adjuster will
conduct claim survey as soon as possible after KBRU received claim
notification from our client.
Regarding this matter our client is obliged to give full
assistance to the Insurance Company or appointed Loss Adjuster to
investigate the loss.
Then KBRU will inform to our client the necessary supporting
documents.
Proposed Adjustment
Our client is obliged to complete the claim supporting documents
as required ( all the documents must be sent to KBRU and then KBRU will
send it to the Insurance Company).
KBRU will asking the Insurance Company to give the claim Proposed
Adjustment within 30 days at the most after all the documents completed
by our client.
Payment Realization
The Insurance Company shall finalize claim payment within 30 days
at the latest after the settlement figure on proposed adjustment agreed
by our client.
The Insurance Company (Leader and Co-Member) will pay the claim
directly to our client account and KBRU will send the copy of transfer
payment to our client after received it from the Insurance Company.
